Legal notice
We do not sell your personal data. We share it only as needed with:
- Payment providers, to process your payment securely.
- Shipping, courier, and logistics partners, to fulfil and deliver your order (this necessarily includes your name, address, and phone number).
- Service providers who support our business (for example, IT, customer support, or analytics), under confidentiality obligations.
- Authorities or third parties where required by law, to enforce our terms, or to protect our rights and the safety of others.
5. Cross-border data transfer
Because our order fulfilment is international, some of your personal data (such as your name, shipping address, and contact number) may be processed or stored outside India by our fulfilment and service partners. Where we transfer personal data outside India, we do so in accordance with applicable Indian law and take reasonable steps to ensure your data remains protected. By placing an order with us, you acknowledge that your delivery-related data will be shared with international fulfilment partners so that your order can be shipped to you.
6. Cookies and similar technologies
The Site uses cookies and similar technologies to keep the Site working, remember your preferences, understand how the Site is used, and (where you consent) support marketing. You can control or disable cookies through your browser settings, though some features may not work properly without them. [If you use analytics or ad cookies such as Google Analytics or Meta Pixel, name them here, and consider a separate Cookie Policy and a cookie-consent banner.]
7. Data retention
We keep your personal data only for as long as needed for the purposes described in this policy — for example, to fulfil your order, provide support, and meet legal, accounting, or tax obligations. When data is no longer needed, we take reasonable steps to delete or anonymise it.
8. Data security
We use reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a personal data breach affecting you, we will act in accordance with our legal obligations.
9. Your rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request erasure of your data where it is no longer required.
- Withdraw consent for processing based on consent, at any time (this will not affect processing already carried out).
- Nominate another person to exercise your rights in the event of death or incapacity, as provided under Indian law.
- File a grievance with us, and, if unsatisfied, with the Data Protection Board of India.
To exercise any of these rights, contact us at connect@laifenglobal.in. We will respond within the timeframes required by applicable law.
10. Children's data
The Site is intended for users aged 18 and over. We do not knowingly collect personal data from children without verifiable parental or guardian consent as required by law. If you believe we have collected a child's data without proper consent, please contact us and we will take appropriate steps.
11. Third-party links
Our Site may link to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies before providing any personal data.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version is always available on the Site with an updated "Last updated" date. Significant changes will be brought to your attention where required by law.
13. Grievance Officer and contact
If you have any questions, requests, or complaints about your personal data, please contact:
Grievance Officer: [Name] Email: [connect@laifenglobal.in or a dedicated privacy/grievance email] Phone: 1800 012 900 Address: [insert your real registered business address]
We aim to acknowledge grievances within 48 hours and resolve them within the period required under applicable law.