Shipping policy

This Shipping & Delivery Policy explains how and when your order from Laifen Global (www.laifenglobal.in) will be processed and delivered. By placing an order with us, you acknowledge and accept the timelines and terms below.

1. Order processing

Once your payment is confirmed, we begin processing your order within [X] business days. Processing includes verifying your order details, preparing your item, and handing it to our shipping partner. Orders placed on weekends or public holidays are processed on the next working day.

You will receive an order confirmation by email once your order is placed, and a dispatch confirmation with tracking details (where available) once your order leaves our facility.

2. Delivery timeframes

Our products are shipped from our international fulfilment centre, so delivery to India takes longer than a domestic courier. Estimated delivery times, calculated from the date of dispatch, are:

These are good-faith estimates, not guarantees. Actual delivery time can be affected by customs clearance, courier network delays, weather, incorrect or incomplete addresses, remote pin codes, and other factors outside our control.

3. Order tracking

Where a tracking number is provided, you can track your order using the link in your dispatch email. Please allow a few days after dispatch for tracking information to become active. If you have trouble tracking your order, contact us at connect@laifenglobal.in with your order number.

4. Shipping charges

Shipping charges (if any) are shown at checkout before you pay. [State whether shipping is free above a certain order value, a flat fee, or calculated at checkout.]

5. Customs, duties, and taxes

Because orders are shipped internationally, they may be subject to import duties, customs charges, or local taxes levied by Indian authorities. [Choose one and state it clearly: "All applicable duties and taxes are included in the price you pay at checkout — there is nothing more to pay on delivery." OR "Any import duties or taxes are the responsibility of the customer and are payable on delivery."] We recommend keeping this clear to avoid disputes at the doorstep.

6. Incorrect or incomplete addresses

Please double-check your shipping address and contact number at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an address error, additional reshipping charges may apply.

7. Delays and non-delivery

If your order has not arrived within the maximum estimated window for your location (60 days for metros, 90 days for the rest of India), please contact us at connect@laifenglobal.in with your order number. We will investigate with our shipping partner and, where the item genuinely cannot be delivered, arrange a replacement or refund in line with our Refund Policy and applicable Indian consumer law.

8. Contact

For any shipping question: Email: connect@laifenglobal.in | Phone: 1800 012 900