Refund policy

This Return Policy sets out when and how items purchased from Laifen Global may be returned. Please read it alongside our Refund Policy.

1. Change-of-mind returns

Due to the nature of our products and our international fulfilment model, we do not accept returns for change of mind (for example, "I no longer want it" or "I ordered the wrong colour by mistake") once an order has been confirmed and processed. Please review your order carefully before completing payment.

2. Returns for defective, damaged, or incorrect items

You may return an item, and we will replace it or refund it, if any of the following apply:

  • The product arrived damaged or defective.
  • You received the wrong item (different from what you ordered).
  • The product is materially different from how it was described or advertised on our website.
  • The product is not fit for its ordinary purpose on arrival.

This right is protected under Indian consumer law and is not overridden by any other clause in our policies.

3. How to start a return

To request a return under Section 2, email connect@laifenglobal.in within 7 days of delivery with:

  1. Your order number
  2. A description of the issue
  3. Clear photos or a short video showing the defect, damage, or incorrect item

Our team will review your request, usually within 48 hours, and send you return instructions if the return is approved. Please do not send items back before receiving instructions from us.

4. Condition of returned items

Where a return is approved, items should be returned in the condition in which they arrived, including original packaging, accessories, and any free items, where reasonably possible.

5. Return shipping costs

For approved returns of defective, damaged, wrong, or misdescribed items, Laifen Global bears the return shipping cost. You will not be charged for returning an item that was our fault.

6. Order cancellations

You may cancel an order only before it has been dispatched. Once an order has shipped, it cannot be cancelled, though your rights under Section 2 above still apply if the delivered item is defective, damaged, or wrong. To request a pre-dispatch cancellation, email connect@laifenglobal.in with your order number as soon as possible.

Refund Policy

Last updated: [date]

This Refund Policy explains when you are entitled to a refund from Laifen Global and how refunds are processed. It should be read together with our Return Policy and Shipping & Delivery Policy.

1. General position

Payments for confirmed orders are, as a general rule, final. We do not offer refunds for change of mind. However, this general rule does not, and cannot, remove the refund rights you have under Indian consumer law for defective, damaged, incorrect, misdescribed, or undelivered goods. Those rights are set out below and always apply.

2. When you are entitled to a refund or replacement

You are entitled to a replacement or a full refund where:

  • The product arrived defective, damaged, or spurious.
  • You received the wrong item or an item not matching its description on our website.
  • Your order was not delivered within the maximum stated delivery window (60 days for metro cities, 90 days for the rest of India), except where the delay was caused by force majeure or by an incorrect address you provided.

Whether you receive a replacement or a refund will be agreed with you based on stock availability and your preference.

3. How to request a refund

Email connect@laifenglobal.in within 7 days of delivery (or, for a non-delivered order, within 7 days after the maximum delivery window has passed) with your order number and supporting details or photos. We aim to acknowledge refund requests within 48 hours.

4. How refunds are processed

Approved refunds are issued to your original payment method. Once approved, we process refunds within [7–14] business days. The time it takes for the refunded amount to appear in your account depends on your bank or payment provider and is outside our control.

5. Partial refunds

In limited cases — for example, where only part of a multi-item order is affected — we may issue a partial refund covering the affected item(s).

6. Non-refundable situations

Refunds are not provided for:

  • Change of mind after an order is confirmed and processed.
  • Delays clearly caused by force majeure (natural disasters, strikes, customs actions, government restrictions, etc.), provided we keep you informed and deliver the goods.
  • Incorrect or incomplete delivery information supplied by the customer.

None of the above limits your statutory rights in respect of goods that are defective, damaged, wrong, or misdescribed.

7. Grievance redressal

If you are unhappy with how a refund or complaint has been handled, you may escalate it to our grievance contact below. We aim to acknowledge complaints within 48 hours and resolve them within 30 days, consistent with Indian consumer protection requirements.

Grievance contact: [Name / "Customer Support Team"] Email: connect@laifenglobal.in Phone: 1800 012 900