Terms of service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Laifen Global website at www.laifenglobal.in (the "Site") and any purchase you make from us. By accessing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

In these Terms, "we", "us", and "our" refer to Laifen Global; "you" and "your" refer to the user or customer.

1. Eligibility

By using the Site or placing an order, you confirm that you are at least 18 years old, or are accessing the Site under the supervision of a parent or legal guardian, and that you are legally capable of entering into a binding contract.

2. Your account

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please notify us immediately of any unauthorised use. We may suspend or terminate accounts that we reasonably believe are being misused.

3. Products, descriptions, and availability

We take care to describe and price products accurately. However, we do not warrant that product descriptions, images, colours, or other content are completely error-free, as displays and screens vary. All products are subject to availability, and we may limit quantities, discontinue products, or refuse or cancel an order at our discretion. Where we cancel a paid order for reasons on our side, we will refund you in full.

4. Pricing and payment

All prices are listed in [INR / your currency] and are inclusive of [state what taxes are included]. We reserve the right to correct pricing errors, and to change prices at any time before you place an order. Payment must be received and confirmed before an order is processed. By submitting payment information, you confirm that you are authorised to use the payment method.

5. Orders

Your order is an offer to purchase. A contract is formed only when we send you an order confirmation. We reserve the right to refuse or cancel any order, including where we suspect fraud, an unauthorised transaction, a pricing error, or a stock issue.

6. Shipping, returns, and refunds

Delivery timelines, returns, and refunds are governed by our Shipping & Delivery Policy, Return Policy, and Refund Policy, which are incorporated into these Terms by reference. Please read them before ordering. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

7. Intellectual property

All content on the Site — including text, graphics, logos, images, and layout — is owned by or licensed to Laifen Global and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute any part of the Site without our prior written permission. Third-party brand names and trademarks referenced on the Site remain the property of their respective owners.

8. Acceptable use

You agree not to use the Site to:

Break any applicable law or regulation.
Infringe our rights or those of any third party.
Transmit malware, spam, or harmful code.
Attempt to gain unauthorised access to the Site, its servers, or connected systems.
Interfere with the proper working of the Site.

9. Disclaimers

The Site and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties, express or implied, regarding the Site's uninterrupted or error-free operation. This clause does not exclude any warranty or right that cannot be excluded under applicable law, including your statutory consumer rights.

10. Limitation of liability

To the maximum extent permitted by applicable law, Laifen Global shall not be liable for any indirect, incidental, or consequential loss arising from your use of the Site. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection law. Where our liability cannot be excluded, it is limited to the amount you paid for the relevant order.

11. Indemnification

You agree to indemnify and hold harmless Laifen Global from any claims, damages, or expenses arising from your breach of these Terms or your misuse of the Site.

12. Third-party links

The Site may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites and provide the links for convenience only.

13. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on the Site with an updated "Last updated" date. Your continued use of the Site after changes are posted means you accept the revised Terms.

14. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the Site is subject to the jurisdiction of the courts of [your city, e.g., New Delhi]. Nothing in this clause prevents you from bringing a complaint before a consumer forum or authority as permitted under Indian consumer law.